Return and Refund
At Lachlan Image, we strive to provide high-quality photography tools, devices, and lenses. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Return Eligibility
You may return items purchased from Lachlan Image within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging, including all accessories, manuals, and documentation.
- A receipt or proof of purchase must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Opened software packages
- Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at Email Address to request a return authorization. Please include your order number and the reason for the return.
- Prepare Your Package: Once you receive a return authorization, package the item securely in its original packaging.
- Ship the Item: Return the item to the address provided in the return authorization. You are responsible for the shipping costs of returned items, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
If you wish to exchange an item for a different model or size, please return the original item as outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately Email Address. We may request photos of the damage for our records. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at